FAQ: TUXY - The World's Best Onesie
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Sizes in Inches and CM?

Our sizing chart is in Inches.

Last updated: January 11, 2018 11:05

What’s your warranty ?

We have a 30-day manufacturers warranty against craftsmanship and material. Normal wear and tear are not covered.

Last updated: January 11, 2018 11:04

Where can I buy these?

You can pre-order here: https://the-worlds-best-onesie.backerkit.com/hosted_preorders

Last updated: January 11, 2018 11:02

What’s your return policy?

Our return policy is 21 day's no wear or wash. So the garment needs to be in its original unworn condition, you can send it back to us and we will issue an exchange or refund whatever you prefer.

Last updated: January 11, 2018 11:02

What if I order the wrong size?

We want to make sure you really enjoy your Tuxy. If you order the wrong size you can exchange for a different size as long as the Tuxy is still in new and unworn condition with all tags still attached.

Last updated: January 11, 2018 11:01

How do I get in touch with you?

You can reach me directly via email: derek@tuxy.co

Last updated: January 11, 2018 10:59

When will these be made available?

Currently, TUXY's are only available for pre-order. They will be in stock and available for purchase online after pre-orders have been shipped (most likely May)

Last updated: January 11, 2018 10:59

How much does it cost?

The retail price of a TUXY is $189 CAD

Last updated: January 11, 2018 10:58

Where do you ship?

We ship Internationally

Last updated: January 11, 2018 10:57

When will these be delivered?

We are working to have Tuxy suit orders delivered towards the end of April

Last updated: January 11, 2018 10:56

Are there more colours?

Currently, there is only one colour option available. Our two-tone grey as pictured in the pre-order section

Last updated: January 11, 2018 10:56

Is there a women’s version?

Currently, there is only one version of Tuxy available that has been designed to men's spec, but it goes down to size XS for women who wish to order.

Last updated: January 11, 2018 10:55

How do you go to the bathroom?

For #1 there is a pee zip in the front, for #2 your on your own and need to take off or pull down :)

Last updated: January 11, 2018 10:53

Does the Tuxy have a Zipper-fly?

Yes!

Last updated: January 09, 2018 11:14

Do you plan on offering larger sizes in the future?

Currently, sizes range from XS-2XL. We don't have any official plans or dates to share for any larger sizes, but that's something we'll definitely consider for retail sale!

Last updated: January 04, 2018 13:43

Where can I see the Sizing Chart?

sizing chart

The current Sizing chart is measured in inches across the garment while laying on a flat surface. So, the waist and chest measurements are around half of the typical circumference used for sizing.

Last updated: January 09, 2018 11:33

Can you make any Tuxys with custom sizing?

Unfortunately, no — we'll only be able to offer Tuxys in the sizes shown in the sizing chart (XS-2XL).

Last updated: January 09, 2018 11:33

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://the-worlds-best-onesie.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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